Right of withdrawal
(1) The customer, who is a consumer, has the right to withdraw from this contract within fourteen days without giving any reasons. There is no right of withdrawal for customers who are entrepreneurs.
(2) The withdrawal period is fourteen days from the day on which the customer or a third party designated by him, who is not the carrier, has taken possession of the goods.
(3) To exercise the right of withdrawal, the customer must inform the provider of their decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, email, or the customer account). The provider can be reached at:
Health Bar GmbH
Max-Beer-Str. 31
10119 Berlin
service@health-bar.com
The customer can use the attached sample text for this, but it is not mandatory. Attachment
(4) To maintain the withdrawal period, it is sufficient that the notification of the exercise of the right of withdrawal is sent before the deadline. sent before the withdrawal period.
(5) According to § 312g para. 2 no. 3 BGB, there is no right of withdrawal for contracts concerning the delivery of goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This particularly applies to food items such as tea or other products that are inseparably linked to the aforementioned protective regulations by opening the packaging. A return is therefore only possible if the seal remains intact.
Consequences of the revocation
(1) If the customer revokes this contract, the provider must reimburse the customer for all payments received from them, including delivery costs (except for additional costs resulting from the customer choosing a type of delivery other than the cheapest standard delivery offered by the provider), without delay and no later than fourteen days from the day on which the notification of the revocation of this contract was received by the provider.
(2) The same payment method used for the original transaction will be used for this refund, unless expressly agreed otherwise with the customer; in no case will the customer be charged fees for this refund. The provider may refuse the refund until they have received the goods back. until the customer has provided proof that they have returned the goods, whichever is the earlier date.
(3) The customer must return or hand over the goods to the provider without delay and in any case no later than fourteen days from the day on which he informs the provider of the cancellation of this contract. The deadline is met if the goods are sent before the fourteen-day period has expired. The customer bears the direct costs of returning the goods.
(4) Is must only be liable for any potential loss in value of the goods if this loss in value is attributable to handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.
Attachment
Sample text for the cancellation form
An Health Bar GmbH
Max-Beer-Str. 31
10119 Berlin
service@health-bar.com:
• I/We hereby revoke the contract concluded by me/us for the purchase of the following goods.
Ordered on(*)/received on(*)
• Name of the consumer(s)
Address of the consumer(s)
• Signature of the consumer(s)
(only for notification on paper)
Date
(*) Strike out what does not apply.