We ship with DPD, DHL, and Swiss Post.

"This depends on the respective shipping company. Health Bar orders are processed by the fulfillment center Hive. Shipping is done from Germany. The processing time for an order usually takes 24 hours."

Of course, we also ship to DHL Packstations.

With us, you have the following payment options:

- Paypal

- credit card

- Klarna

- Sofortüberweisung

In the next section, you will find our Customer Portal, where you can track your package.

If you still cannot track your package, please contact us: service@health-bar.com

We will get in touch with you immediately.

If you receive a damaged shipment from us, please send us an email within 5 days of receiving the goods at service@health-bar.com with the following details to initiate a review:

• A photo of the shipping label

• A photo of the package from the outside (any possible damage to the package should be documented)

• A photo of the package from the inside including contents

"We will get back to you with a solution within 48 hours. Unfortunately, we cannot guarantee a refund unless there is supporting material available."

If you receive an incomplete shipment from us, please send us an email at service@health-bar.com with the following details to initiate a review:

· A photo of the shipping label

· A photo of the package from the outside (any possible damage to the package should be documented)

· A photo of the package from the inside including contents

We will get back to you with a solution within 48 hours.

If you would like to cancel an order, please send us an email at service@health-bar.com with the following details:

· Order number

· Name and Address

"We work with a fulfillment center, so we cannot guarantee a cancellation. Once items are packed, a cancellation is no longer possible. Please keep in mind that our customer service is available from Monday to Friday, 10 AM to 6 PM."

"A return is possible within 14 days after receiving your goods. Please download your return label from our Customer Portal or send us an email at service@health-bar.com."

The Matcha Club is a loyalty program through which we want to give something back to our customers. You earn valuable points with every purchase or action that you can redeem in our shop. Additionally, many more exclusive benefits, promotions, and gifts are waiting for you!

Registering is worth it!

With every online purchase on our website and other actions such as referring friends or on your birthday, points will be credited to your customer account, which you can then redeem for products or vouchers in our online shop.

Simply use the registration form on the Club page. If you already have a customer account, you just need to log in to your existing account and agree to your free Club membership.

"Unfortunately, we cannot credit the points to your customer account retroactively, so be sure to sign up today!"

Anyone can register completely free of charge with us in the club and collect points!