We send with DPD, DHL and Swiss Post

This depends on the respective shipping company. Health Bar Orders are processed by the Hive fulfillment center. The shipping takes place from Germany. The processing time of an order usually takes 24 hours.

Of course we also send pack stations at DHL

With us you have the following options:

- PayPal

- credit card

- Klarna

- Sofortüberweisung

After you have given up your order with us, you will receive an order confirmation. As soon as the shipping has been made, you will receive an email from Hive in the name of us, in which you will be informed of the shipment number. You can easily track your package about this. If you still have problems locating your package, please contact service@health-bar.com. We will contact you immediately.

If you receive an incomplete broadcast from us, please send us an email service@health-bar.com With the following details to initiate a review:

· A photo of the shipping label

· A photo of the outside package (possible damage to the package should be documented)

· A photo of the package from the inside including content

We will register with a solution within 48 hours.

If you wish to cancel an order, please send us an email to service@health-bar.com with the following details:

- Order number

- Name and address

We work with a fulfillment center, so we cannot guarantee a cancellation. Once items are packed, cancelation is no longer possible. Please keep in mind that our customer service is available from Mon-Fri 10am-6pm.

An exchange within 14 days of receiving your goods is possible. Please send us an email to service@health-bar.com. We will send you all the information where you can return your order.

The Matcha Club is a loyal program with which we want to return our customers something. With every purchase or action, you collect valuable points that you can redeem in our shop. In addition, many other exclusive advantages, actions and gifts are waiting for you!

Register is worth it!

With every online purchase on our website and other promotions such as friends or on your birthday, points are credited to your customer account, which you can redeem against products or vouchers in our online shop.

Simply use the registration form on the Club page. If you already have a customer account, you just have to log in to your existing account and agree to your free club membership.

Unfortunately, we cannot retrieve the points afterwards, so you can still register today!

Everyone can register with us in the club completely free of charge and collect points!