Frequently Asked Questions

Please pay attention to the delivery time specified on the product.

You can find these directly above the yellow “Add to cart” button on the respective product page.

Delivery times may vary depending on the product.

We ship with dpd, DHL and Swiss Post

This depends on the respective shipping company. Health Bar orders are processed by the fulfillment center Hive. Shipping is from Germany. Orders are typically processed within 24 hours.

Of course we also ship to DHL Packstations

With us you have the following payment options:

- Paypal

- Credit card

- Klarna

- Instant bank transfer

In the next section you will find our Customer portal, here you can track your package.

If you are still unable to track your package, please contact us: service@health-bar.com

We will get back to you as soon as possible.

1. Confirmation email not clicked: After registering, we'll send you a confirmation email. Your registration will only be registered in the system if you click the link. Please also check your spam folder.➝ After clicking, you'll receive your welcome email with the discount code within a few minutes.
2. You were already logged in: If you have previously subscribed to our newsletter, later unsubscribed, and now subscribed again, you will not receive a new welcome email with a code.➝ The 10% discount applies only to new registrations.

If you receive a damaged shipment from us, please send us an email within 5 days of receiving the goods to service@health-bar.com with the following details to initiate a review:

• A photo of the shipping label

• A photo of the package from the outside (possible damage to the package should be documented)

• A photo of the package from the inside including contents

We'll get back to you with a solution within 48 hours. Unfortunately, we cannot guarantee a refund unless we provide images.

If you receive an incomplete shipment from us, please send us an email to service@health-bar.com with the following details to initiate a review:

· A photo of the shipping label

· A photo of the package from the outside (possible damage to the package should be documented)

· A photo of the package from the inside including contents

We will get back to you with a solution within 48 hours.

If you would like to cancel an order, please send us an email to service@health-bar.com with the following details:

· Order number

· Name and address

We work with a fulfillment center, so we cannot guarantee cancellations. Once items are packed, cancellations are no longer possible. Please note that our customer service is available Monday to Friday, 10 a.m. to 6 p.m.

An exchange is possible within 14 days of receiving your goods. Please download your return label in our Customer portal or send us an email to service@health-bar.com.

The Matcha Club is a loyalty program with which we want to give something back to our customers. With every purchase or promotion, you collect valuable points that you can redeem in our shop. Plus, many other exclusive benefits, promotions, and gifts await you!

It's worth registering!

With every online purchase on our website and other promotions such as referring a friend or on your birthday, points are credited to your customer account, which you can then redeem for products or vouchers in our online shop.

Simply use the registration form on the Club PageIf you already have a customer account, simply log in to your existing account and accept your free Club membership.

Unfortunately, we can't credit the points to your customer account retroactively, so be sure to sign up today!

Anyone can join our club completely free of charge and collect points!

There can be various reasons for this:

1. Please be patient – it takes up to 3 days: Points will not be credited immediately, but within up to 72 hours once the order of the person you referred has been successfully completed.
2. Only valid for genuine new customers: The referral only counts if the referred person has never ordered from Health Bar before. Existing customers cannot be referred again.
3. Important: Use your personal referral link: The credit will only be issued if the person you refer orders using your personal referral link. Discount codes cannot be combined.

Matcha is a finely ground powder made from green tea leaves. Unlike other types of tea, the leaves are not simply brewed but consumed whole. This makes matcha particularly rich in nutrients.

Matcha represents harmony, tranquility, and enjoyment. It combines the beneficial properties of green tea with the Japanese tea ceremony tradition, offering an incomparable taste experience.

Matcha is made from the best leaves of the first harvest and is particularly rich in chlorophyll and L-Theanine. Consuming the whole leaf provides greater nutrient density.

Due to the caffeine content, children and pregnant women should only consume matcha in moderation or after consulting a doctor.

Matcha is known for its natural caffeine content, which varies depending on the quality:  

Our Ceremonial Matcha Contains 3290 mg of caffeine per 100 g and offers the highest quality, ideal for the traditional tea ceremony.  

Our Traditional Matcha provides 2950 mg of caffeine per 100 g and is perfect for daily consumption.  

Thanks to the natural caffeine in matcha, energy absorption is slower and more sustained than with coffee. This provides a long-lasting, clear energy boost – without the typical side effects like jitters.

In addition to caffeine, matcha provides a variety of antioxidants, vitamins, and minerals that coffee doesn't. Furthermore, matcha's energy boost is longer-lasting and gentler. In the blog article Matcha vs. Coffee you will find all the differences listed.

Yes, our matcha is both vegan and gluten-free.

1. Put 1–2 grams of matcha into a matcha bowl (chawan).
2. Add about 30 ml of 80°C warm water.
3. Whisk the matcha with a bamboo whisk (chasen) in Z-shaped movements until a fine foam forms.
4. Add more water and enjoy the tea neat.

Here you will find detailed instructions with tips and tricks: Matcha preparation - this is how it works

Yes, a milk frother or a hand mixer can be an alternative. However, for the best results, we recommend a traditional Chasen.

Prepare the matcha as usual and pour over steamed plant-based or dairy-free milk. Optionally, add a sweetener like maple syrup.

To the recipe

Plant-based barista milks like oat or soy milk provide a creamy flavor and foam particularly well. Of course, you can also use animal milk.

Prepare the matcha as usual, but then add ice cubes. Matcha tastes particularly good cold as Iced Vanilla Matcha Latte or Iced Raspberry Matcha LatteMatcha is also excellent in cold drinks such as Smoothies, or use matcha mocktails. Simply mix matcha with cold water and blend with the juice, adding as desired.

Yes, Matcha is versatile and can be used in recipes such as Matcha Spinach Tortillas, Salad dressings or used as a spice in savory dishes such as Matcha Hummus or Lime Matcha Curry.

Matcha is ideal for Matcha cinnamon rolls, Matcha cookies or Matcha tiramisu and adds a unique flavor. You'll find many great recipes in our recipe directory, and we're constantly adding more, so it's worth checking out! Find all the recipes here: All Matcha Recipes

High-quality matcha has a bright green color, a powdery texture, and a fresh, slightly sweet aroma. Matcha from the Uji region of Japan is considered particularly high-quality. We've extensively explored the differences in matcha quality in our blog; you can find the article here: Matcha quality differences

Our matcha comes from the Uji region, a traditional tea-growing region in Japan. The farms rely on sustainable, pesticide-free cultivation. You can find all information about our farm on our About Page.

Organic matcha is subject to strict controls and guarantees high quality without harmful pesticide or heavy metal residues. In this blog post, we explored matcha and its contaminants: To the blog article

There are various cultivars, such as Yabukita, Okumidori, Samidori, Saemidori, and Gokou. Each variety has its own flavor profile, ranging from mild and sweet to intense umami. You can find explanations of the individual cultivars here: Cultivar

The production process involves several steps: shade cultivation (oishitaen), harvesting (chatsumi), steaming (mushi), separation of stems and leaves (senbetsu), grinding into powder (funsai), and final testing (kensa). Each phase contributes to the high quality of the final product. More information

The Uji region offers optimal growing conditions with nutrient-rich soils, clean water, and an ideal climate. Traditional methods such as shade cultivation guarantee the highest quality.

Shade cultivation increases the content of chlorophyll and L-Theanine, which results in a more intense green color and an umami-rich flavor. More information

Each batch of matcha is tested for color, texture, taste, and contaminants to ensure the highest quality.

Unopened matcha stays fresh for up to 18 months. Once opened, it should be consumed within 4–6 months. The individual best-before date can be found on the packaging.
We have compiled everything important about this in a blog article here: Shelf life of matcha

Store matcha in an airtight container, away from light, in a cool place, such as the refrigerator. Also, make sure the product is not exposed to moisture. More information

Our matcha is grown in high-quality organic quality, entirely without the use of pesticides. Some of the packaging is recyclable, and our tea farm places great emphasis on resource-conserving harvesting methods. A special feature is that as many steps as possible are performed by hand to minimize energy consumption. Furthermore, the entire harvest is used, creating no waste. This ensures that our matcha is not only high-quality but also produced as sustainably as possible.

All unused parts of the tea leaves are further processed, e.g. Sencha or Hojicha

Our matcha is regularly tested for contaminants such as heavy metals, pesticides, and radioactivity. Organically certified matcha significantly reduces the risk of residues. See the current lab report: Matcha and its harmful substances

Since matcha is made from whole leaves, any residue is also consumed. Pesticide-free organic cultivation guarantees the highest purity and quality.

Health Bar relies on sustainable farming, recyclable packaging, and tree donations to minimize its carbon footprint.

1-2 cups per day are enough to enjoy the health benefits of matcha without consuming too much caffeine.

Expired matcha loses its vibrant green color and fresh flavor. A bitter or musty smell indicates aging.

Yes, you can freeze matcha for longer shelf life. Make sure it's in an airtight container.

Introduce a gentle transition by initially replacing one cup of coffee with matcha. Gradually increase the amount of matcha until you've completely switched. Many users report a noticeable boost in energy and concentration after just a few days. Here's the step-by-step guide: From coffee to matcha

Matcha is a central component of the Japanese tea ceremony, which represents harmony, respect, purity, and tranquility. This tradition has its origins in Zen Buddhism and serves to slow down everyday life.

Granite stone mills grind the tea leaves slowly and gently, preserving the nutrients and giving the powder a particularly fine texture. This process takes about an hour per 30 grams of matcha. You can find a detailed article here: From Tencha to Matcha

Ceremonial Matcha is made from the youngest and most tender leaves of the first harvest, is mild and full-bodied. Traditional Matcha also contains leaves from the second harvest and has a more intense flavor.

Introduce a gentle transition by initially replacing one cup of coffee with matcha. Gradually increase the amount of matcha until you've completely switched. Many users report a noticeable boost in energy and concentration after just a few days. Here's the step-by-step guide: From coffee to matcha