Frequently Asked Questions

We ship with DPD, DHL, and Swiss Post.

"This depends on the respective shipping company. Health Bar orders are processed by the fulfillment center Hive. Shipping is done from Germany. The processing time for an order usually takes 24 hours."

Of course, we also ship to DHL Packstations.

With us, you have the following payment options:

- Paypal

- credit card

- Klarna

- Sofortüberweisung

In the next section, you will find our Customer Portal, where you can track your package.

If you still cannot track your package, please contact us: service@health-bar.com

We will get in touch with you immediately.

If you receive a damaged shipment from us, please send us an email within 5 days of receiving the goods at service@health-bar.com with the following details to initiate a review:

• A photo of the shipping label

• A photo of the package from the outside (any possible damage to the package should be documented)

• A photo of the package from the inside including contents

"We will get back to you with a solution within 48 hours. Unfortunately, we cannot guarantee a refund unless there is supporting material available."

If you receive an incomplete shipment from us, please send us an email at service@health-bar.com with the following details to initiate a review:

· A photo of the shipping label

· A photo of the package from the outside (any possible damage to the package should be documented)

· A photo of the package from the inside including contents

We will get back to you with a solution within 48 hours.

If you would like to cancel an order, please send us an email at service@health-bar.com with the following details:

· Order number

· Name and Address

"We work with a fulfillment center, so we cannot guarantee a cancellation. Once items are packed, a cancellation is no longer possible. Please keep in mind that our customer service is available from Monday to Friday, 10 AM to 6 PM."

A return within 14 days of receiving your goods is possible. Please download your return label from our Customer Portal or send us an email at service@health-bar.com.

The Matcha Club is a loyalty program through which we want to give something back to our customers. You earn valuable points with every purchase or action that you can redeem in our shop. Additionally, many more exclusive benefits, promotions, and gifts are waiting for you!

Registering is worth it!

With every online purchase on our website and other actions such as referring friends or on your birthday, points will be credited to your customer account, which you can then redeem for products or vouchers in our online shop.

Simply use the registration form on the Club page. If you already have a customer account, you just need to log in to your existing account and agree to your free Club membership.

"Unfortunately, we cannot credit the points to your customer account retroactively, so be sure to sign up today!"

Anyone can register completely free of charge with us in the club and collect points!

Matcha is a finely ground powder made from the leaves of green tea. Unlike other types of tea, the leaves are not just brewed but consumed in their entirety. This makes Matcha particularly rich in nutrients.

Matcha stands for harmony, tranquility, and enjoyment. It combines the positive qualities of green teas with the tradition of the Japanese tea ceremony and offers an unparalleled taste experience.

Matcha is made from the best leaves of the first harvest and is particularly rich in chlorophyll and L-theanine due to shade cultivation. Consuming the whole leaf provides a higher nutrient density.

Due to the caffeine content, children and pregnant women should consume Matcha only in moderation or after consulting a doctor.

Matcha is known for its natural caffeine content, which varies depending on quality:  

Our Ceremonial Matcha contains 3290 mg of caffeine per 100 g and offers the highest quality, ideal for the traditional tea ceremony.  

Our Traditional Matcha provides 2950 mg of caffeine per 100 g and is perfect for daily enjoyment.  

Thanks to the natural caffeine in Matcha, energy absorption occurs more slowly and sustainably than with coffee. This provides a long-lasting, clear energy boost – without the typical side effects like nervousness.

Matcha provides a variety of antioxidants, vitamins, and minerals that coffee does not offer, in addition to caffeine. Moreover, the energy boost from Matcha is longer-lasting and gentler. In the blog article Matcha vs. Coffee you will find all the differences listed.

Yes, our Matcha is both vegan and gluten-free.

1. Add 1–2 grams of Matcha to a Matcha bowl (Chawan).
2. Add about 30 ml of water at 80°C.
3. Whisk the Matcha with a bamboo whisk (chasen) in Z-shaped movements until a fine foam forms.
4. Add more water and enjoy the tea plain.

Here you will find a detailed guide with tips and tricks: Matcha preparation - here's how

Yes, a milk frother or a hand mixer can be an alternative. However, for the best result, we recommend a traditional Chasen.

Prepare the Matcha as usual and pour it with frothed plant-based or animal milk. Optionally, you can add a sweetener like maple syrup.

To the recipe

Plant-based barista milk like oat or soy milk provides a creamy taste and froths particularly well. Of course, you can also use dairy milk.

Prepare the Matcha as usual, but then add ice cubes. Matcha tastes especially good cold as an Iced Vanilla Matcha Latte or Iced Raspberry Matcha Latte. Matcha can also be excellently used in cold drinks like smoothies or Matcha mocktails. Simply stir Matcha with cold water and mix it with juice, adding more ingredients as desired.

Yes, Matcha is versatile and can be used in recipes such as Matcha Spinach Tortillas, salad dressings or as a spice in savory dishes like Matcha Hummus or Lime Matcha Curry.

Matcha is excellent for Matcha cinnamon rolls, Matcha cookies, or Matcha tiramisu and adds a unique flavor note. In our recipe directory, you will find many great recipes, and more are constantly being added, so it's worth checking back! Here are all the recipes: All Matcha recipes.

High-quality Matcha has a bright green color, a powdery texture, and a fresh, slightly sweet aroma. Matcha from the Uji region in Japan is considered particularly high quality. In our blog, we have extensively dealt with the quality differences of Matcha, you can find the article here: Matcha quality differences.

Our Matcha comes from the Uji region, a traditional tea-growing area in Japan. The farms focus on sustainable, pesticide-free cultivation. You can find all information about our farm on our About page.

Bio-Matcha is subject to strict controls and guarantees high quality without harmful residues of pesticides or heavy metals. In this blog article, we have dealt with Matcha and its pollutants: To the blog article.

There are various cultivars such as Yabukita, Okumidori, Samidori, Saemidori, and Gokou. Each variety has its own flavor profile, ranging from mild and sweet to intense umami. You can find explanations of the individual cultivars here: Cultivars.

The production involves several steps: shade cultivation (Oishitaen), harvesting (Chatsumi), steaming (Mushi), separation of stems and leaves (Senbetsu), grinding into powder (Funsai), and final inspections (Kensa). Each phase contributes to the high quality of the end product. More information

The Uji region offers optimal growing conditions with nutrient-rich soils, clean water, and an ideal climate. Traditional methods such as shade cultivation ensure the highest quality.

Shade cultivation increases the content of chlorophyll and L-theanine, leading to a more intense green color and an umami-rich flavor. More information

Each batch of Matcha is tested for color, texture, flavor, and contaminants to ensure the highest quality.

Unopened Matcha stays fresh for up to 18 months. After opening, it should be consumed within 4–6 months. You can find the individual best before date on the packaging.
"Here we have compiled everything important about it in a blog article: Durability of Matcha"

Store Matcha in an airtight, light-protected container in a cool place, such as the refrigerator. Also, make sure that no moisture comes into contact with the product. More information

Our Matcha is grown in high-quality organic quality, completely without the use of pesticides. The packaging is partially recyclable, and our tea farm places great importance on resource-saving harvesting methods. A special feature is that as many work steps as possible are done by hand to minimize energy consumption. In addition, the entire harvest is utilized – there are no waste products. This ensures that our Matcha is not only of high quality but also produced as sustainably as possible.

All unused parts of the tea leaves are further processed, e.g. into Sencha or Hojicha.

Our Matcha is regularly tested for contaminants such as heavy metals, pesticides, and radioactivity. Organic certified Matcha significantly reduces the risk of residues. For the current laboratory report: Matcha and its contaminants.

Since the Matcha is made from whole leaves, any possible residues are also consumed. Pesticide-free organic cultivation guarantees the highest purity and quality.

Health Bar focuses on sustainable farming, recyclable packaging, and tree donations to minimize the CO₂ footprint.

1–2 cups per day are enough to enjoy the health benefits of Matcha without consuming too much caffeine.

Expired Matcha loses its vibrant green color and fresh taste. A bitter or musty smell indicates aging.

Yes, for a longer shelf life you can freeze Matcha. Make sure it is airtight.

Introduce a gentle transition by initially replacing a cup of coffee with Matcha. Gradually increase the amount of matcha until you have completely switched over. Many users report a noticeable boost in energy and concentration after just a few days. Here is the step-by-step guide: From Coffee to Matcha.

Matcha is a central component of the Japanese tea ceremony, which represents harmony, respect, purity, and tranquility. This tradition has its roots in Zen Buddhism and serves to slow down the pace of everyday life.

Granite stone mills grind the tea leaves slowly and gently, preserving the nutrients and giving the powder a particularly fine texture. This process takes about an hour for 30 grams of Matcha. Here you can find a detailed article: From Tencha to Matcha.

Ceremonial Matcha is made from the youngest and most tender leaves of the first harvest, is mild and full-bodied. Traditional Matcha also contains leaves from the second harvest and has a more intense flavor.

Introduce a gentle transition by initially replacing a cup of coffee with Matcha. Gradually increase the amount of matcha until you have completely switched over. Many users report a noticeable boost in energy and concentration after just a few days. Here is the step-by-step guide: From Coffee to Matcha.