Frequently Asked Questions

We ship with dpd, DHL, and Swiss Post

This depends on the respective shipping company. Health Bar orders are processed by the fulfillment center Hive. Shipping is from Germany. The processing time for an order usually takes 24 hours.

Of course, we also ship to DHL Packstations

With us, you have the following payment options:

- Paypal

- Credit card

- Klarna

- Instant bank transfer

In the next section, you will find our Customer Portal, where you can track your package.

If you still cannot track your package, please feel free to contact us: service@health-bar.com

We will get back to you promptly.

If you receive a damaged shipment from us, please send us an email within 5 days of receiving the goods to service@health-bar.com with the following details to initiate a review:

• A photo of the shipping label

• A photo of the package from the outside (possible damages to the package should be documented)

• A photo of the package from the inside including contents

We will get back to you with a solution within 48 hours. Unfortunately, we cannot guarantee a refund if no visual evidence is available.

If you receive an incomplete shipment from us, please send us an email at service@health-bar.com with the following details to initiate a review:

· A photo of the shipping label

· A photo of the package from the outside (possible damages to the package should be documented)

· A photo of the package from the inside including contents

We will get back to you with a solution within 48 hours.

If you want to cancel an order, please send us an email at service@health-bar.com with the following details:

·        Order number

· Name and address

We work with a fulfillment center, so we cannot guarantee a cancellation. Once items are packed, cancellation is no longer possible. Please keep in mind that our customer service is available Monday to Friday from 10 AM to 6 PM.

An exchange is possible within 14 days of receiving your goods. Please download your return label from our Customer Portal or send us an email at service@health-bar.com.

The Matcha Club is a loyalty program through which we want to give something back to our customers. You collect valuable points with every purchase or promotion, which you can redeem again in our shop. In addition, many more exclusive benefits, promotions, and gifts await you!

Signing up is worth it!

With every online purchase on our website and other activities such as referring friends or on your birthday, points are credited to your customer account, which you can then redeem for products or vouchers in our online shop.

Just use the registration form on the Club page. If you already have a customer account, you just need to log in to your existing account and agree to your free Club membership.

Unfortunately, we cannot credit the points to your customer account retroactively, so be sure to register today!

Anyone can register with our club completely free of charge and collect points!

Matcha is a finely ground powder made from the leaves of green tea. Unlike other types of tea, the leaves are not just brewed but consumed in their entirety. This makes Matcha particularly rich in nutrients.

Matcha stands for harmony, calm, and enjoyment. It combines the positive qualities of green teas with the Japanese tea ceremony tradition and offers an unparalleled taste experience.

Matcha is made from the best leaves of the first harvest and is particularly rich in chlorophyll and L-theanine due to shade cultivation. Consuming the whole leaf ensures a higher nutrient density.

Due to the caffeine content, children and pregnant women should consume Matcha only in moderation or after consulting a doctor.

Matcha is known for its natural caffeine content, which varies depending on quality:  

Our Ceremonial Matcha contains 3290 mg of caffeine per 100 g and offers the highest quality, ideal for the traditional tea ceremony.  

Our Traditional Matcha provides 2950 mg of caffeine per 100 g and is perfect for daily enjoyment.  

Thanks to the natural caffeine in Matcha, energy absorption occurs more slowly and sustainably than with coffee. This provides a long-lasting, clear energy boost – without the typical side effects like nervousness.

Matcha provides, in addition to caffeine, a variety of antioxidants, vitamins, and minerals that coffee does not offer. Furthermore, the energy boost from Matcha is longer-lasting and gentler. In the blog article Matcha vs. Coffee you will find all the differences listed.

Yes, our Matcha is both vegan and gluten-free.

1. Put 1–2 grams of Matcha into a matcha bowl (Chawan).
2. Add about 30 ml of 80°C warm water.
3. Whisk the Matcha with a bamboo whisk (Chasen) in Z-shaped motions until a fine foam forms.
4. Add more water and enjoy the tea pure.

Here you will find a detailed guide with tips and tricks: Matcha preparation - this is how it works

Yes, a milk frother or a hand mixer can be an alternative. However, for the best result, we recommend a traditional Chasen.

Prepare the Matcha as usual and pour it with frothed plant-based or animal milk. Optionally, you can add a sweetener like maple syrup.

To the recipe

Plant-based barista milk like oat or soy milk provides a creamy taste and foams particularly well. Of course, you can also use animal milk.

Prepare the Matcha as usual, but then add ice cubes. Matcha tastes especially good cold as an Iced Vanilla Matcha Latte or Iced Raspberry Matcha Latte. Matcha is also excellent in cold drinks like Smoothies or Matcha mocktails. Simply stir Matcha with cold water, mix with the juice, and add as desired.

Yes, Matcha is versatile and can be used in recipes like Matcha-Spinach Tortillas, salad dressings or as a spice in savory dishes such as Matcha Hummus or Lime Matcha Curry.

Matcha is excellent for Matcha cinnamon rolls, Matcha cookies, or Matcha tiramisu and brings a unique flavor note. In our recipe directory, you will find many great recipes and more are constantly being added, so it's worth checking out! Here is the link to all recipes: All Matcha recipes

High-quality Matcha has a bright green color, a powdery texture, and a fresh, slightly sweet aroma. Matcha from the Uji region in Japan is considered particularly high quality. In our blog, we have extensively dealt with the quality differences of Matcha, you can find the article here: Matcha quality differences

Our Matcha comes from the Uji region, a traditional tea-growing area in Japan. The farms focus on sustainable, pesticide-free cultivation. You can find all information about our farm on our About page.

Organic matcha is subject to strict controls and guarantees high quality without harmful residues of pesticides or heavy metals. In this blog article, we have dealt with Matcha and its contaminants: To the blog article

There are various cultivars such as Yabukita, Okumidori, Samidori, Saemidori, and Gokou. Each variety has its own flavor profile, ranging from mild and sweet to intense umami. You can find explanations of the individual cultivars here: Cultivare

The production involves several steps: shade cultivation (Oishitaen), harvesting (Chatsumi), steaming (Mushi), separation of stems and leaves (Senbetsu), grinding into powder (Funsai), and final inspections (Kensa). Each phase contributes to the high quality of the final product. More information

The Uji region offers optimal cultivation conditions with nutrient-rich soils, clean water, and an ideal climate. Traditional methods such as shade cultivation guarantee the highest quality.

Shade cultivation increases the content of chlorophyll and L-theanine, resulting in a more intense green color and an umami-rich flavor. More information

Each batch of Matcha is tested for color, texture, taste, and contaminants to ensure the highest quality.

Unopened Matcha stays fresh for up to 18 months. After opening, it should be consumed within 4–6 months. You can find the individual best-before date on the packaging.
Here we have compiled everything important about it in a blog article: Shelf life of Matcha

Store Matcha in an airtight, light-protected package in a cool place, e.g., in the refrigerator. Also, make sure that no moisture comes into contact with the product. More information

Our Matcha is grown in high-quality organic standards, completely without the use of pesticides. The packaging is partially recyclable, and our tea farm places great importance on resource-conserving harvesting methods. A special feature is that as many work steps as possible are done by hand to minimize energy consumption. In addition, the entire harvest is utilized – no waste products are generated. This ensures that our Matcha is produced not only with high quality but also as sustainably as possible.

All unused parts of the tea leaves are further processed, e.g., into Sencha or Hojicha

Our Matcha is regularly tested for contaminants such as heavy metals, pesticides, and radioactivity. Organic certified Matcha significantly reduces the risk of residues. For the current laboratory report: Matcha and its contaminants

Since Matcha consists of whole leaves, any residues are also consumed. Organic cultivation without pesticides guarantees the highest purity and quality.

Health Bar relies on sustainable cultivation, recyclable packaging, and tree donations to minimize the CO₂ footprint.

1–2 cups per day are enough to enjoy the health benefits of Matcha without consuming too much caffeine.

Expired Matcha loses its bright green color and fresh taste. A bitter or musty smell indicates aging.

Yes, for longer shelf life you can freeze Matcha. Make sure it is airtight packed.

Introduce a gentle transition by first replacing a cup of coffee with Matcha. Gradually increase the amount of Matcha until you have completely switched. Many users report a noticeable boost in energy and concentration after just a few days. Here is the step-by-step guide: From Coffee to Matcha

Matcha is a central component of the Japanese tea ceremony, which stands for harmony, respect, purity, and tranquility. This tradition originates from Zen Buddhism and serves to slow down everyday life.

Granite stone mills grind the tea leaves slowly and gently, preserving the nutrients and giving the powder an especially fine texture. This process takes about one hour per 30 grams of Matcha. Here you can find a detailed article: From Tencha to Matcha

Ceremonial Matcha is made from the youngest and most tender leaves of the first harvest, is mild and full-bodied. Traditional Matcha also contains leaves from the second harvest and has a more intense flavor.

Introduce a gentle transition by first replacing a cup of coffee with Matcha. Gradually increase the amount of Matcha until you have completely switched. Many users report a noticeable boost in energy and concentration after just a few days. Here is the step-by-step guide: From Coffee to Matcha